Comments on: The Importance of First Impressions http://waggingtail.banfield.net/2010/01/05/the-importance-of-first-impressions/ The Wagging Tail Sun, 17 Apr 2011 00:24:27 +0000 hourly 1 http://wordpress.org/?v=3.0-RC3 By: Jeffrey A. Mills, DVM http://waggingtail.banfield.net/2010/01/05/the-importance-of-first-impressions/comment-page-1/#comment-1386 Jeffrey A. Mills, DVM Tue, 02 Feb 2010 02:04:18 +0000 http://waggingtail.banfield.net/?p=215#comment-1386 Thanks so much for the comments! Those are great points. We try to get the team to focus on first impressions, overrall friendliness, consistency, and trying to deliver an exceptional client experience. Patient care needs to be the number one priority for every pet, every time. Thanks so much for the comments! Those are great points. We try to get the team to focus on first impressions, overrall friendliness, consistency, and trying to deliver an exceptional client experience. Patient care needs to be the number one priority for every pet, every time.

]]> By: Deb http://waggingtail.banfield.net/2010/01/05/the-importance-of-first-impressions/comment-page-1/#comment-1377 Deb Sat, 23 Jan 2010 02:22:57 +0000 http://waggingtail.banfield.net/?p=215#comment-1377 Hopefully both reception areas and focused care can be equally important - imperative - in a trustworthy practice. As a pet owner, my empirical experience has been that the best care came from the small, single or limited practices. The large ones are very sleek, well-oiled machines, but behind the doors - I've been not only disappointed but appalled by the lack of focus and disjointed interaction among the DVMs. Hopefully both reception areas and focused care can be equally important – imperative – in a trustworthy practice.

As a pet owner, my empirical experience has been that the best care came from the small, single or limited practices. The large ones are very sleek, well-oiled machines, but behind the doors – I’ve been not only disappointed but appalled by the lack of focus and disjointed interaction among the DVMs.

]]> By: pete http://waggingtail.banfield.net/2010/01/05/the-importance-of-first-impressions/comment-page-1/#comment-1372 pete Tue, 19 Jan 2010 18:16:53 +0000 http://waggingtail.banfield.net/?p=215#comment-1372 yeah i worked at an animal hospital where appearance was more important than care. causes alot of stress and low morale among the employees yeah i worked at an animal hospital where appearance was more important than care. causes alot of stress and low morale among the employees

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